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CHROMEBOOK TROUBLESHOOTING


Rebooting Chromebook

Sometimes rebooting the Chromebook can help with wi-fi issues, websites not loading, etc.  You can perform this action by holding down Refresh  then tapping Power 

Connect your Chromebook to Wi-Fi

Step 1: Turn on Wi-Fi

  1. At the bottom right, select the time.
  2. Select Not Connected Note: If you see your Wi-Fi name and a signal strength, your Chromebook is already connected to Wi-Fi
  3. Turn on Wi-Fi
  4. Your Chromebook will automatically look for available networks and show them to you in a list.

Step 2: Pick a Network and Connect

  1. Select the secure Wi-Fi network
  2. Type the network password
  3. Select Connect

Wi-Fi Networks that work with Chromebooks

  • Open networks that don't require a password (Remember, your information might be visible to other people on this network)
  • Secure networks that use WEP, Dynamic WEP, WPA-PSK, WPA-Enterprise, or WPA2-Enterprise setting.
    • We recommend WPA2, as it is more secure than WEP or WPA
  • Standards: 802.11 a/b/g/n and 802.11ac for AC-equipped Chromebooks

Web Pages Won't Load

Step 1: Check your internet connection

Step 2: Clear your browser cache (chrome might have information stored that's stopping the page from loading)

  1. At the top right click More  > More tools > Clear browsing data
  2. Next to "Time range," select All Time.
  3. Select Cached images and files and Cookies and other site data.  Deselect the other types of data.
  4. Click Clear data.
  5. Try reloading the tab with the error.

Battery Won't Charge

First, check that:

  • The charger or adapter cables are completely plugged in, both to your Chromebook and the wall.
  • The power outlet is working.

If your Chromebook still won't charge:

  1. Unplug your charger from the wall and your Chromebook.
  2. Plug your charger back in to your Chromebook, then the wall.
  3. Charge the device for at least 30 minutes.

If you're still having trouble contact helpdesk@collinsville.k12.ok.us

Camera Doesn't Work

  1. Turn off your Chromebook, then turn it back on.
  2. Try using the camera in another app, like Hangouts.  If it works in that app, uninstall the app where it doesn't work, then reinstall it.
  3. If you're still having trouble contact helpdesk@collinsville.k12.ok.us

Sound DOESN'T WORK

  1. Make sure sound isn't muted:
    1. At the bottom right, select the time
    2. Adjust the volume using the slider
  2. Change the sound input or output:
    1. At the bottom right, select the time
    2. Next to the volume slider, select the Right arrow
    3. Change where sound comes from (output) or where you speak into (input).
  3. Unplug audio devices (like headphones or speakers) from your Chromebook.
  4. If you're still having trouble contact helpdesk@collinsville.k12.ok.us

Fix Touchpad Problems

If your touchpad stops working, try these steps:

  • Make sure there is no dust or dirt on the touchpad.
  • Press the ESC key several times.
  • Drumroll your fingers on the touchpad for ten seconds.
  • Turn your Chromebook off, then back on again
  • If you're still having trouble contact helpdesk@collinsville.k12.ok.us

Chromebook Crashes or Freezes

  1. Turn off your Chromebook, then turn it back on.
  2. Close all your apps and browser windows.
    1. If a specific tab in your browser causes your Chromebook to crash or freeze, hard refresh the page: Ctrl + Shift + r
    2. If you've installed any new apps or extensions recently, uninstall them.
    3. If you're still having trouble contact helpdesk@collinsville.k12.ok.us