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fREQUENTLY ASKED QUESTIONS


What is a Chromebook?

The Chromebook is a personal computer designed to work with Google Apps for Education (GAFE) web-based applications.  The district chose this device as the best fit for the needs of the students in terms of processing speed, ease of operation, productivity, and cost-effectiveness.  The district will purchase and retain full ownership of the Chromebooks and will have measures in place to prevent the inappropriate use of the device and/or internet in keeping with District Technology Policy 3.21.

General care guidelines

  • Do not place food or drink near the device
  • Insert cords, cables and removable storage devices carefully.
  • Do not deface the device with writing, drawings, stickers, labels, etc. Chromebooks are district property and must be returned in the condition they were checked out.
  • Do not remove any district labeling or tags.
  • Do not place heavy objects on the device.
  • Chromebooks must be kept secure and protected when not in use.
  • Always carry the device with care; the screen should not be open when being carried.
  • Do not lift the device by the screen.
  • Clean the screen only with a soft, dry microfiber cloth or anti-static cloth. DO NOT USE CLEANING SOLVENTS OR OTHER LIQUIDS ON THE SCREEN.  For sanitizing methods see below.
  • Always keep the Chromebook in the District-issued protective case. Although the case is reinforced to help protect the Chromebook, it is not guaranteed to prevent damage. It remains the student’s responsibility to care for and protect the device. 

how do i sanitize my chromebook?

  1. Power off the device.  You will be applying liquid solutions to your Chromebook, so powering it off is a must.
  2. Remove any accessories or plug-ins such as cases, USBs, and headphones.  Once removed, cases can be separately disinfected with sanitizing wipes or spray.
  3. Clean the screen with an LCD-save solution applied to a microfiber cloth.  Strong alcohols can eat away the coating on LCD screens.  However, LCD-safe solutions such as 50% isopropyl alcohol (diluted with distilled water) and dimethyl benzyl ammonium chloride can be used to properly disinfect Chromebook screens.  Never use Windex or similar products, which contain ammonia, and never use any solutions containing acetone, ethyl alcohol (ethanol, ethyl acid, or methyl chloride.  Also, while diluted vinegar may be safe for removing dirt and smudges from LCD screens, it's not an effective disinfectant against many types of common germs, including those that cause colds, flu, and viruses.
  4. To clean, wet a microfiber cloth in LCD-safe solution so that it's damp enough to feel wet, but not damp enough to create any drips (drips are bad.  In extreme cases they can ruin the bottom edge of your screen if they get sucked between the layers of the LCD through capillary action).  Rub the microfiber gently on the screen in a back-and-forth motion, using the broadest strokes you can.  Avoid small circular motions, which can sometimes leave buffed-out spots or whorl marks on the screen.  Never use paper towels, kitchen rags, or any type of cloth other than microfiber.  These could damage your screen.
  5. Use 70% isopropyl alcohol applied to a soft cotton rag to wipe down the keyboard and external chassis.  DO NOT spray your device with disinfectant.  It's important that the solution is applied to a rag or cloth first so that liquid doesn't seep into the keyboard.  This can damage the keyboard itself or important components housed beneath.  CAUTION-70% Isopropyl alcohol is highly flammable, so keep it and anything covered in it away from any sources of ignition.
  6. Wait for the alcohol solution to completely evaporate before turning your Chromebook back on.